gordon.hayes@journaled.com Hm

Summary of Skills (currently only looking for full-time permanent position)

Actively working In support of eBusiness: This can include providing on-line access to, or exchange of information, and the conduct of business transactions electronically.

· First line of contact for website/server problems: Trouble ticket resolution

· Web Server and connectivity troubleshooting

· Website production/design, implementation and maintenance

· Web Development Team Support of *Secured Extranet (Dev, Test & Production environments)

· Technical research, product comparison, technical training

· eBusiness web/network design and implementation experience

· Some TCP/IP, networking & database connectivity (Cold Fusion, Access)

· Customer contact and technical information services

· Experience in fast paced, team-oriented environments

· Development and Client Support

· Current and Founding Member of The Agora International Internet Security Group (Police/Private/Gov.)

· Quality Assurance

· Sr.Technical Writer

Current Website Administration:

· * NDEX Extranet website (ndexnet.com - Secured transaction oriented website for Health Providers)

· NDEX Intranet website (created, designed and successfully marketed website to company)

· NDEX.com Internet website (including: Regence-wa.com, Boeing & PEBB Provider Directories)

· Journaled.com – Personal business site for Film Crews/Productions; award winning Martial Arts for Film section

Operating Systems

Windows NT 4.0 Workstation/Server, Win2k, Win 95/98, UNIX, Stratus, VAX, MS-DOS

Hardware

COMPAQ Web Servers/workstations, Sun SparcStations, Desktop PCs

Software

Attention Notification Server, Netscape Web Servers & Browsers, MS IIS Web/FTP Servers & Browsers, WAR FTP Server, Cold Fusion Servers, Post.Office Mail Server, MS FrontPage 2000, Visual SourceSafe 6.0, Certified Lotus Notes Administrator, MS NetMeeting, MSOffice 2000, DNEWS Server, NetObjects Fusion, WebTrends Log Analyzer, Cheyene ArcServ Backup Server

Work Experience

EBusiness Web Development, Regence Technologies Group (206) 626-6024 Seattle, WA - Sept. 1995 to present.

· Webmaster (Officially: Senior Programmer Analyst). Sept. ‘97 to present. Responsibilities: Server Administration, Management and support of comprehensive, secured extranet Healthcare eBusiness site via DialSprint/LDAP. Planning and implementing future directions of web based infrastructures for The Regence Group’s Electronic Data Interchange (EDI) networking products (including Member/Provider Self-Service project to secure internet web services); secure connectivity for Healthcare community via public internet wire. Network presently used by over 3500+ clients (with organizational level clients) throughout Northwest region of United States (Washington, Oregon, Idaho and Utah).

EBusiness Wed Development - Regence Technologies Group (continued)

· Sr. Technical Writer (Officially: Information Specialist). Sept. 1995 to Sept. 1997. Responsibilities: Design and implementation of software manuals for hardcopy; Stratus database and html work; quality assurance; support for both Stratus and web based computer environments. Blended three environment (VT100, DOS, Windows) user manuals into one comprehensive manual; converted into HTML for web use. Stratus database encapsulation of data, helps screens and manuals for user access.

MCIS, University of Washington, Harborview Medical Center Seattle, WA - 1998 to 2000.

· Computer Support Analyst. Responsibilities: Support and backup of Radiology VAX mainframe via remote logon, client support and troubleshooting of Radiology data support systems in real time environment. Considering HMC is a Regional Trauma Center, this was a high-level, immediate care and real time dissemination of data environment that required systems to be active and accurate at all times, requiring 24x7x365 support.

U.S. West Technologies Bellevue, WA - 1992 to 1995

Senior Technical Writer. Responsibilities: Design and Maintenance of all manuals at all levels in a software development environment, related to the high level GenIE (General Information Engine) project development team incorporating legacy database systems into one user screen for executive corporate use. Member, US West Technologies Centers for Excellence. WFM (WorkFlow Management) teammember working to supply “One Stop Shopping”, workflow management and completion tracking for US West (now Quest) customers. Member, Society for Technical Communication (STC).

MCIS University of Washington Medical Center Seattle, WA - 1987 to 1992

· Computer Operator. Responsibilities: VAX mainframe operations and support, backup, procedure/manuals, troubleshooting, client support for University of Washington Medical Center and Harborview Medical Center, Radiology and Pathology Departments.

· Office Assistant (Staff Employment Office) Responsibilities: Support Employment Representatives toward employment of clients, UNIX support.

MTS, Inc. (Tower Records/Video) Seattle, WA - 1984 to 1987

· Media Buyer (magnetic media and electronic connectivity hardware). Top buyer for 8/87.

United States Air Force (S.A.C.) - 1975 to 1979

· Sgt/Supervisor Parachute Shop. Secret Level Clearance (Nuclear). Honorable discharge w/Honors. Multiple career field training. Responsible for 1.5 million of dollars of equipment.

EDUCATION:

University Degree: Bachelor of Arts and Letters (1984) in Psychology (Awareness and Reasoning Division); Minor in Creative Writing, Western Washington University. Minor included everything from non-fiction scientific journal writing in Psychology, to writing fiction in the English Department, and writing plays, screenplays and scripts for television in the Theater Department.

PERSONAL INFO

Published short-story Writer. Screenwriting/Cinema studies/video production (thus my film production website). Viacom Public Access Television Producer. Various University of Washington classes and certifications: TeX/LaTeX, UNIX, Customer Support. Previously a private Bulletin Board System Operator (BBS SysOp). Digital Editing Equipment. Download, or list of writings: http://www.journaled.com/Members/GHayes/index1.html.

Owner/Webmaster: Journaled.com, WebRiters Web Design and LGN Productions. I am also listed on Writers' Net (http://www.writers.net/writers.html) the Internet List of Published Writers.

VOLUNTEER/CONSULTING WORK:

· The Virginia V Cruise boat - Solved technical communications problems to allow them to connect to an Internet Service Provider.

· F.A.C.S. (Facial Affect Coding System) Lab, Marital Research Facility, Psychology Department, University of Washington, - Computer Consultant. Supplied Technical experience and consulting time maintaining PC systems connected to Time Code Generation equipment for video taped, split-screen observation of remote-biosensory recorded married couple's discussions and interactions.

· Kitsap Aikido – Webmaster (http://kitsapaikido.journaled.com), Postmaster, website development. Board Member for this Non-profit organization.

· Passport Club – Designer: Supplied/created forms and flyers as well as some Access database work for this superior geography training program for elementary level students.

· Jenkins Creek Elementary School – Designer: Supplied/created forms and flyers.

· Suquamish Elementary School - Designer: Supplied/created forms and flyers.

· Kingston Jr. High School - Designer: Supplied/created forms and flyers.

References for Gordon F. Hayes supplied upon request